Return & Refund Policy

Returns

We offer a 4-day return policy, which means you have 4 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging along with proof of purchase.

To initiate a return, please email us at woodlyn.official@gmail.com with your order number and reason for the return. Our team will review your request and provide further instructions.

Please note that returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at woodlyn.official@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at woodlyn.official@gmail.com with clear photographs of the issue. We will assess the situation and arrange an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Products damaged due to misuse or improper handling

• Gift cards

• Clearance, sale, or discounted items

• Items returned without original packaging or proof of purchase

As all our products are handcrafted, slight variations in color, texture, grain, or finish are natural characteristics of the material and craftsmanship and shall not be considered defects.

Exchanges

We currently do not offer direct exchanges. If you wish to purchase a different product, you may return the eligible item and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at woodlyn.official@gmail.com.

Cancellation Policy

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to the return policy outlined above.